Refund Policy

You can cancel an order yourself from your Orders page as long as it hasn't been shipped yet. Once cancelled, any payment already made will be refunded following the process below.

Due to the nature of medicines and health products, most items cannot be returned once delivered, unless the product is damaged, incorrect, expired, or defective on arrival. If that happens, contact us within 48 hours of delivery with your order number and photos of the issue.

Approved refunds are reviewed and issued by our team back to your original payment method (eSewa or Khalti). For Cash on Delivery orders that are cancelled before dispatch, no charge is made in the first place. Refund processing times can vary depending on your payment provider.

If a vendor rejects your uploaded prescription for a prescription-required item, that portion of your order will be cancelled and refunded automatically as part of the review process.

• Change of mind after an order has already shipped
• Products opened, used, or with broken safety seals (unless defective)
• Delays caused by incorrect delivery information provided at checkout

Reach out via the Contact page with your order number and we'll review your case as quickly as we can.